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GM - Buick

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GM - Buick

Targeted Awareness and Lead Generation for the Chinese Community in Canada

Solutions

Buick, a premium division of General Motors (GM), positions itself between mainstream and luxury automotive segments, offering refined styling, elevated comfort, and advanced technology. Known for its smooth rides and quiet cabins, Buick caters to customers seeking an upscale experience without the full luxury price tag. The brand is especially popular among families and professionals who appreciate sophisticated aesthetics and practical design. Models like the Enclave, Encore GX, and Envista reflect Buick’s commitment to safety, innovation, and versatility. Buick’s presence in the Canadian market continues to grow through its refined brand identity and focus on quality, safety, and driver assistance technology, appealing to a more youthful, modern demographic while maintaining its legacy of elegance and reliability.

Services

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Overview

In a strategic collaboration for GM – Buick, Dark Square agency launched a targeted campaign focused on increasing brand awareness and generating quality leads among Chinese communities living in Canada. The campaign spotlighted the upcoming Buick Enclave and Encore nameplates, with a clear objective: to drive more offline traffic to dealerships, encouraging test drives and deeper customer engagement. This multi-tiered campaign was strategically executed across corporate (tier-1), dealers association (tier-2), and individual dealer (tier-3) levels. Dark Square planned and executed Digital strategies such as programmatic ads, DV360 campaigns, social media lead generation ads, Google lead generation and brand awareness ads, and YouTube in-stream video ads. To ensure measurable impact, the agency integrated advanced tools like foot attribution for online-to-offline conversion tracking, geo-fencing, call-to-action tracking, goal completion monitoring, a robust customer attribution model, and a full-funnel approach encompassing both online and offline tracking, events tracking, and a purpose-built landing page. The campaign reached over 3 million people, achieving a strong 16% interaction rate. The website recorded over 900,000 page views, with visitors spending an average of 1 minute and 15 seconds on site. It successfully generated 10,000 leads, scheduled 4,000 test drives, and drove 1,000 final conversions. Social media outreach surpassed 1 million users, delivering an impressive 11% engagement rate. YouTube in-stream ad performance was stellar, with 25% of viewers watching at a rate of 96.41%, 50% at 94.56%, 75% at 92.99%, and an outstanding 91.78% watching through to 100%. All of these results were achieved with an average CPM that came in 15% below the industry average, delivering not just high performance, but exceptional cost-efficiency for the Buick brand.

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